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Hold the bot: Chick-fil-A bucks the restaurant AI ordering push
Seeking Alpha ·
Seeking Alpha reports: Fast-food chain Chick-fil-A is taking a stand against AI-powered drive-thru order takers, noting human hospitality matters more than automating the conversation. CEO Andrew Cathy made it clear in comments to CNBC that the chain has no plans to replace employees with voice AI. "From our experience, we really want that hospitality to be human to human," he noted. The company's position is that technology can support employees, but it should not replace the person…